FAQ

HOW DO I ORDER?
You may place your orders anytime online 24/7 on our website www.TheLimeLightCollection.net

 

DO YOU SHIP TO MY COUNTRY?
Yes, we ship Worldwide!

 

WHAT ARE THE FORMS OF PAYMENTS ACCEPTED?
We accept accept all major credit cars, PayPal and ApplePay. We do not accept bank transfers or money orders.

When placing an order, the correct billing address must be entered for the order to be approved. The billing address is the address registered on your account.

 

 

DOES MY ORDER REQUIRE VERIFICATION?

Some orders are subject to The LimeLight Collection verification procedures for your protection from credit card fraud or identity theft.  We may ask you to verify that you are the card owner or that ship-to information are valid. This process rarely delays an order, and generally requires either a simple call-back (which can be done after business hours) or by email.

If your order should require verification, we will advise you by phone or e-mail. This is why it is important to provide phone numbers when ordering and that you keep your information current. 

During the checkout process, the bill-to address is the same address to which your bank mails your monthly statement. The bill-to address you give us must align with the address that the card issuing bank has on file. Please be sure you provide the correct information, even if the items are to be shipped to a different location.

 

HAS MY ORDER BEEN SHIPPED?
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.

 

CAN I MODIFY/CANCEL MY ORDER?
Unfortunately, once your order has been processed we are unable to modify or cancel any order. When your order arrives, please follow exchange instructions for a store credit.

 


DO YOU RESTOCK PRODUCTS?

We do our best to restock the best sellers. Please contact us, if you need more information on a specific product.

 

 

WHY IS MY PRODUCT OUT OF STOCK?
Due to the delicate and unique craft of each bejeweled clutch and our quest to provide you with the latest designs we do not stock large quantities of any item. For this reason, we may not have the merchandise you have ordered. You will receive an email advising you of any out of stock items. Don’t be sad, we update our site frequently with items that you will love.

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