What if an item is defective or is not what I ordered?
In the rare case that your shipment contains a defective item or we accidentally sent you the wrong item, we will ship you a replacement at no charge and credit the cost of your return shipping charges once your return is received. If you don't wish to receive a replacement item, we will gladly refund your return shipping cost in the form of a store credit if you would like to return the item. Subject to the following: If UPS ground or FedEx ground is used, full amount will be reimbursed. If Overnight, Priority, 2 day, or 3 day services is used, only the amount UPS ground would have charged for the same return will be refunded to you in the form of store credit not the actual amount you spent. Please include all original packaging and attach a brief note explaining the defect, or indicate on your receipt the item shipped in error.
We ship Worldwide!
1. Free Shipping is Standard Shipping
2. Standard Shipping (2-5 business days)
2. Next Day Shipping (Guaranteed in 2 business days, 1 business day in most cases)
International and Canadian Orders:
1. Standard Shipping (6-14 business days)
2. Express Shipping (5-10 business days)
*All international packages may be processed through customs regulations which may cause a slight delay with processing times.
Will I be charged a customs fee?
A customs duty is a tariff or tax on the importation of goods. Commercial goods not yet cleared through customs are held in a customs area, often called a bonded store, until processed.
Customs is an authority or agency in a country responsible for collecting and safeguarding customs duties and for controlling the flow of goods including animals, transports, personal effects and hazardous items in and out of a country.
We do not have any control over custom charges, nor do we know what the charges will be (if any). The customs fees are based per your government regulations.
If your package is being held by customs, you will be required to pay the custom fees in order to retrieve your package. If you do not pay the custom fees, the package will be returned to us.
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