REFUNDS AND EXCHANGES
MUST MEET THESE REQUIREMENTS:
- Merchandise must be returned within 5 days of receipt.
Merchandise must be unused. We cannot accept returns of items that have been damaged, worn, or soiled. Items must be in a condition suitable for resale.
- Merchandise must have all tags, including any hangtags attached.
- Any merchandise marked "Final Sale" cannot be returned.
- We reserve the right to refuse any exchange that does not meet our requirements including any signs of wear and tear.
- Customer is responsible for shipping fees to send the order back to The LimeLight Collection.
- Shipping fees are not refundable.
- The LimeLight Collection diligently inspects all items before shipping; therefore, damaged merchandise is extremely unlikely. Any returned items will be inspected for signs of wear and tear or smoke, and in the event that the item does not match the original condition, the buyer will not receive a store credit.
- Store Credit is valid only at www.TheLimeLightCollection.net
RETURN PROCESSING TIME
- Upon receipt of your package, your return for a store credit will be processed within 3-4 business days. You will be notified via email once your return has been processed.
WHEN MAKING AN EXCHANGE OR RETURN:
- Pack your merchandise securely in the original product packaging, if possible. Please note that all items must be returned in original condition (including all paperwork, parts & accessories) with all tags attached.
- Be sure to include your original invoice with your return. You may want to keep a copy for your records. If you can't send the invoice, please include your order number, billing name & address, and reason with your return.
- Please document “Reason for Return” on the back of your invoice.
- Keep the return tracking number for your return package to monitor delivery status. We are not responsible for lost or stolen packages.
OUR RETURN ADDRESS IS:
The LimeLight Collection
12717 W Sunrise Blvd
Ft Lauderdale, FL 33323
*Office is not opened to the public.